FAQs

Shipping & Delivery

01. How does shipping and delivery work?

Our shipping and delivery process is designed with your satisfaction in mind. Once your order is received, we kick-start the shipping process immediately, ensuring a prompt dispatch. We meticulously calculate an estimated delivery timeframe of approximately 10 days for orders within the United States. However, for those seeking a faster delivery option, we offer an expedited service for an additional charge, which varies based on your location. This flexibility empowers you to tailor your shipping experience to your preferences, providing the convenience of a quicker receipt. At every step, our goal is to deliver your order in a manner that aligns seamlessly with your needs and location.

02. How much do I pay for shipping?

Currently, we are pleased to offer complimentary shipping for all orders within the United States. For those seeking expedited delivery options, we provide two choices:

03. Can I change my shipping address?

Certainly, you have the option to modify your shipping address, but it's important to do so before your order enters the shipping process. To make changes, simply reach out to us promptly, and we will assist you in updating the shipping details. Once your order is already in the shipping phase, regrettably, alterations cannot be accommodated. We advise you to thoroughly review your order details before finalizing your purchase to ensure that your shipping address is accurate and up to date. Your satisfaction is our priority, and we're here to ensure a seamless experience throughout the entire process.

04. My order is lost/hasn’t been delivered?

We deeply apologize for any inconvenience caused by a lost or undelivered order, despite our utmost efforts. We consistently update your tracking information to keep you informed about the progress of your delivery. In the event that your order does not arrive within the estimated timeframe, we will promptly notify you and provide options for resolution, such as applying a discount for your next purchase. Should your order be lost for any reason, rest assured, we are committed to working closely with you to identify the most suitable and efficient solution. Your satisfaction remains our top priority, and we are dedicated to ensuring a positive outcome for every customer.

05. What is your return policy?

Due to the nature of our products being personalized, we regret to inform you that we do not have a return policy in place. We kindly request that you carefully review your order before finalizing your purchase to ensure its accuracy. In the event that any discrepancies or errors arise, please do not hesitate to reach out to us, and we will be more than happy to assist you in rectifying the situation. Your satisfaction is of utmost importance to us, and we are dedicated to resolving any issues to the best of our ability.

General Questions

01. What are the Chiccubs made from?

Chicups are lovingly handcrafted with premium materials, including wool for embroidery, cotton ties for secure fastening, and linen for breathability. These carefully selected components ensure a gentle and comfortable fit for your baby, while the artisanal touch guarantees a charming accessory that perfectly suits your little one's style.

02. I have an issue with my order, what do I do?

Encountering an issue with your order? Rest assured, we're here to help. To address any concerns, you have three convenient options located in the website footer: you can reach out to us via phone, email, or mailing address. Alternatively, you can utilize the messaging feature on our website to send us a message, and we'll promptly respond to assist you with your query. Your satisfaction is our priority, and we are committed to ensuring a swift and effective resolution to any issue you may be facing.

Contact Us

01. How do I contact Chiccubs?

Reaching out to Chiccubs is simple and hassle-free. Connect with us using any of the three convenient methods available in the website footer. You can give us a call, send us an email, or use the provided mailing address. Alternatively, you have the option to send us a message directly through our website, and rest assured, we will respond promptly to address your inquiries or concerns. Your communication is important to us, and we are dedicated to providing you with timely assistance and support for a seamless experience.