Absolutely! Most of our products can be personalized. You can choose colors, designs, fonts, and other elements. Check each product page for customization options.

You can add your personalization details by selecting options on the product page. This will allow you to choose your preferred options and add any custom information for your order.

We don’t provide previews at the moment, but rest assured, our team takes great care to match your requests perfectly.

Absolutely! We use high-quality, child-safe materials, ensuring every product meets our rigorous safety standards.

Handling time is 1–3 business days. Transit time is 7–9 business days to the US and 8–11 business days to Canada and Australia, so orders arrive within 8–12 business days (US) or 9–14 business days (Canada, Australia) of ordering. Standard Shipping is $5.99 and free on orders of $45 or more. See our Shipping Policy.

Right now we offer Standard Shipping only (free on orders of $45 or more). If you need your order by a specific date, please contact us before ordering and we will tell you honestly whether we can make it.

Yes, all items in your order will be packaged and shipped together.

We currently ship to the United States, Canada and Australia. All orders ship with tracking.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

Don't worry, email our support team and we'll let you know where your order is.

Parcels are sometimes returned because nobody was available to receive them or the address was incomplete or incorrect. Contact us and we will arrange reshipment. If the address we received at checkout was incorrect, reshipping costs may apply.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo (US only), Shop Pay, Apple Pay and Google Pay. See our Payment Policy.

Because every item is personalized, we can't accept returns or refunds for change of mind or for personalization details entered incorrectly at checkout. If there is a problem caused by us (embroidery doesn't match your order, a defect, damage in shipping, or the wrong item), report it within 30 days of delivery with photos and we'll remake the item for free or refund you. Full details: Returns and Refunds Policy.

Yes, within 12 hours of placing your order. Email support@chiccubs.com with your order number. After 12 hours your item goes into production and can no longer be cancelled or changed.

We reply within 1–2 business days, usually sooner.

Yes. Call or text +1 (817) 438-0388, Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT). If we miss your call, please leave a voicemail or send a text and we'll get back to you within 1 business day. You can also email support@chiccubs.com.