FAQs
Product & Customization
Absolutely! Most of our products can be personalized. You can choose colors, designs, fonts, and other elements. Check each product page for customization options.
You can add your personalization details by selecting options on the product page. This will allow you to choose your preferred options and add any custom information for your order.
We don’t provide previews at the moment, but rest assured, our team takes great care to match your requests perfectly.
Absolutely! We use high-quality, child-safe materials, ensuring every product meets our rigorous safety standards.
Shipping and Payment Methods
We ship worldwide!
Estimated Delivery Times (from the date of your order to your doorstep):
- 🇺🇸 US: 8–12 days
- 🇨🇦 Canada: 10–15 days
- 🇬🇧 UK: 8–12 days
- 🇦🇺 Australia & New Zealand: 10–15 days
- 🇪🇺 Europe: 12–18 days
- 🌍 Other Countries: 20+ days
Need it sooner? Chat with us for expedited shipping.
Shipping Costs: Calculated at checkout.
Expedited shipping is a faster shipping method that reduces delivery time compared to standard shipping. For more details on availability and pricing, please contact us, and we’ll assist you in choosing the best option for your needs.
Yes, all items in your order will be packaged and shipped together.
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
Don't worry, email our support team and we'll let you know where your order is.
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We'll ship it back out to you free of charge. Don't worry, you'll get your order!
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
Returns/Refunds
As all our products are 100% unique and custom-made just for you and your child, we do not accept returns or refunds.
However, if you encounter any issues with your order, please let us know. We are committed to resolving the problem and ensuring your satisfaction.
We are always happy to make things right for you!
Customer Support
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.