Returns and Refunds Policy

Every Chiccubs item is made to order and personalized with the name and details you choose. Because personalized items cannot be resold, we handle returns and refunds as follows.

1. Personalized items: no returns or refunds for change of mind

We do not accept returns and do not issue refunds for personalized items when:

• you changed your mind or no longer need the item;
• you are not satisfied for personal-preference reasons (for example, you prefer a different color or style than the one you ordered);
• the personalization details you entered at checkout (name spelling, date, color, font, size) were incorrect.

If one of these situations happens, please still contact us at support@chiccubs.com. We will look at your order and do our best to help.

2. Problems caused by us: free remake or refund

If any of the following happens, we will remake your item free of charge or give you a full refund, whichever you prefer:

• the embroidery or personalization does not match what you entered on your order;
• the item is defective;
• the item was damaged during shipping;
• you received the wrong item;
• your parcel was lost in transit (no delivery scan from the carrier).

3. Time limit

Report the problem within 30 days of receiving your order (for lost parcels: within 30 days of the end of the estimated delivery window).

4. How to contact us

Email support@chiccubs.com with:

• your order number;
• clear photos of the item and of the problem (and of the packaging if damaged in shipping).

We reply within 1–2 business days.

5. Return shipping costs

In most cases you do not need to send the item back; photos are enough. If we ask you to return an item, we will email you a prepaid return label and we pay the return shipping. You never pay return shipping for a problem caused by us.

6. How refunds are made

Approved refunds are issued to your original payment method within 7 business days of approval. Your bank or card issuer may take a few extra days to show the refund on your statement. Remakes ship with the same handling and transit times as a new order, at no charge.

7. Order cancellation

You can cancel or change your order within 12 hours of placing it for a full refund. After 12 hours production starts and the order can no longer be cancelled.

8. Exceptions (not covered)

• change of mind or personal preference;
• incorrect personalization details entered by the customer;
• small differences in color, texture or stitching that come from handmade work and screen display differences;
• damage caused by use, washing or care that does not follow the care instructions;
• problems reported more than 30 days after delivery;
• cancellation requests made more than 12 hours after ordering.

Contact: support@chiccubs.com · +1 (817) 438-0388