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Delivery Information

At Chiccubs, all items are made-to-order. This means that each product is crafted just for you after you place your order, ensuring the highest quality and attention to detail.

1. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Since all items are made-to-order, additional time may be required for customization and quality checks.
  • Orders placed after 2:00 PM. EST will be processed on the following business day.

2. Shipping Options, Costs & Delivery Estimates

We offer three shipping options for all destinations:

  • Standard Shipping (Affordable and reliable)
  • Expedited Shipping (Faster delivery for urgent orders)
  • Express Shipping (The quickest option available)

Please proceed to checkout to view the exact shipping cost.

Estimated delivery times by location for Standard Shipping:

  • 🇺🇸 United States: 8–12 business days
  • 🇨🇦 Canada: 10–15 business days
  • 🇬🇧 United Kingdom: 8–12 business days
  • 🇦🇺 Australia & New Zealand: 10–15 business days
  • 🇪🇺 Europe: 12–18 days
  • 🌍 Other Countries: 20+ days

Note: Delivery times are estimates and may be affected by customs processing, local postal services, or unforeseen delays.

3. International Shipping & Customs

  • We ship worldwide! However, international orders may be subject to customs duties, taxes, or fees imposed by your country’s regulations.
  • Chiccubs is not responsible for these additional charges, and they must be paid by the recipient upon delivery.

4. Order Tracking

  • Once your order ships, you will receive an email with a tracking number.
  • Please allow 24-48 hours for tracking updates.

5. Lost, Delayed, or Damaged Packages

  • We are not responsible for lost or stolen packages. If your package is marked as delivered but not received, please check with your local carrier or neighbors.
  • If your package arrives damaged, contact us within 7 days with photos, and we will assist you.

6. Address & Shipping Errors

  • Ensure your shipping address is correct before placing an order. We are not responsible for delays or losses due to incorrect addresses.
  • If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Shipping Policy Updates

We may update this policy at any time. Changes will be posted on this page.

For any shipping inquiries, contact us at support@chiccubs.com.