Shipping Policy
Every Chiccubs item is made to order and personalized after you place your order. The timeline below applies to all orders.
1. Order cancellation and changes
You can cancel your order or change your personalization details (name, color, font, size) within 12 hours of placing it. Email support@chiccubs.com with your order number. Cancellations within 12 hours receive a full refund. After 12 hours your item enters production and can no longer be cancelled or changed.
2. Handling time
Handling time is 1–3 business days (Monday–Friday, excluding public holidays). During this time we make, embroider, quality-check and pack your item.
3. Transit time
Transit time depends on your country (see the table below). For the United States it is 7–9 business days after your order ships.
4. Total estimated delivery time
Total delivery time is handling plus transit, counted from the date of your order:
| Destination | Handling | Transit | Total |
|---|---|---|---|
| United States | 1–3 business days | 7–9 business days | 8–12 business days |
| Canada | 1–3 business days | 8–11 business days | 9–14 business days |
| Australia | 1–3 business days | 8–11 business days | 9–14 business days |
Delivery times are estimates. Carrier delays, severe weather or customs inspection can occasionally extend them.
5. Shipping rates
Standard Shipping: $5.99. Free Standard Shipping on orders of $45 or more.
The exact rate for your order is shown at checkout before you pay.
6. Where we ship
We currently ship to the United States, Canada and Australia. If your country is not available at checkout, we do not ship there yet.
7. Duties and taxes
For orders shipped to the United States, Canada and Australia, all import duties and customs fees are already included in our prices and paid by us. You won't be asked to pay anything extra when your parcel arrives. Any sales tax that applies to your order is calculated and shown at checkout before you pay.
8. Order tracking
Every order ships with tracking. You will receive a tracking number by email when your order ships. Tracking updates can take 24–48 hours to appear. You can also track your order on our Order Tracking page.
9. Damaged, lost or wrong items
If your item arrives damaged, is wrong, or does not arrive, please see our Returns and Refunds Policy. You have 30 days from delivery (or, for a lost parcel, from the end of the estimated delivery window) to report a problem.
10. Address accuracy
Please check your shipping address before placing your order. If you notice a mistake, email us within 12 hours so we can correct it. If a parcel is returned to us because of an incorrect address provided at checkout, we will contact you to arrange reshipment; reshipping costs may apply.
Contact: support@chiccubs.com · +1 (817) 438-0388 · Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)